This policy is valid from March 2022.

GRA, a private legal entity, takes your privacy seriously and is committed to the security and protection of data of all its clients, partners, suppliers, and users of the website domain www.gracomercio.com.br and any other site, store, or app operated by the merchant.

This Privacy Policy is intended to inform you about how we use and disclose information collected during your visits to our store and in messages we exchange with you.

This Privacy Policy applies only to information collected through the store.

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF THE TERMS HEREIN AND AGREE WITH THE PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND WAYS OF PROCESSING YOUR PERSONAL DATA THAT YOU PROVIDE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as rights you can exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact lojaonline@gracomercio.com.br.

Furthermore, the Privacy Policy does not apply to any applications, products, services, websites, or social media features that may be offered or accessed through the store. Accessing these links will cause you to leave our site and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any site you interact with before allowing the collection and use of your Personal Data.

If you submit Personal Data related to other individuals to us, you declare that you have the competency to do so and declare that you have obtained the necessary consent to authorize the use of such information under this Privacy Policy.

Section 1 - Definitions For the purposes of this Privacy Policy: "Personal Data" means any information that directly or indirectly identifies or can identify a natural person, such as name, CPF, date of birth, IP address, among others; "Sensitive Personal Data" means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, union membership, or membership in an organization of a religious, philosophical, or political character, data related to health or sexual life, genetic or biometric data; "Processing of Personal Data" means any operation carried out in the scope of Personal Data, by automated means or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction. Processing of Personal Data also includes any other operation provided for under applicable law; "Data Protection Laws" means all legal provisions that regulate the Processing of Personal Data, including, but not limited to, Law No. 13.709/18, General Law on the Protection of Personal Data ("LGPD").

Section 2 - Use of Personal Data We collect and use Personal Data to manage your relationship with us and better serve you when you are purchasing products and/or services in the store, personalizing and improving your experience. Examples of how we use the data include:

• Enabling you to purchase products and/or services in the store;

• To confirm or correct information we have about you;

• To send information we believe may be of interest to you;

• To personalize your experience using the store;

• To contact you by a phone number and/or email address provided. We may contact you in person, by voice messages, through automatic dialing equipment, by text messages (SMS), by email, or by any other means of communication that your device is capable of receiving, under the law and for reasonable commercial purposes.

Furthermore, the Personal Data provided may also be used in the form we deem necessary or appropriate: (a) under the terms of the Data Protection Laws; (b) to comply with judicial process requirements; (c) to comply with a judicial, regulatory decision, or decision of competent authorities, including authorities outside the country of residence; (d) to enforce our Terms and Conditions of Use; (e) to protect our operations; (f) to protect our rights, privacy, safety, or those of third parties; (g) to detect and prevent fraud; (h) to allow us to pursue available actions or limit damages we may suffer; and (i) in other ways permitted by law.

Section 3 - Non-provision of Personal Data There is no obligation to share the Personal Data we request. However, if you choose not to share them, in some cases, we may not be able to provide you full access to the store, some specialized features, or be able to provide the necessary assistance or enable the delivery of the product or provision of the service contracted by you.

Section 4 - Data Collected The general public can browse the store without any need for registration and sending of Personal Data. However, some of the functionalities of the store may depend on registration and sending of Personal Data to complete the purchase/contracting of the service and/or to enable the delivery of the product/service provision by us.

When contacting the store, we may collect:

• Contact Data: name, surname, phone number, address, city, state, and email address;

• Information sent: information that you send via form (inquiries, complaints, suggestions, criticisms, praises, etc.).

During general navigation in the store, we may collect:

• Location Data: geolocation data when you access the store;

• Preferences: information about your preferences and interests in relation to the products/services (when you tell us what they are or when we deduce them from what we know about you);

• Data on navigation in the store: information about your visits and activities, including the content (and any ads) you view and interact with, information about the browser and device you are using, your IP address, your location, the website address from which you arrived. Some of this information is collected using our Automated Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automated Data Collection Tools in section 7 below;

• Anonymous or aggregated data: anonymous responses to surveys or anonymous and aggregated information about how the store is used. During our operations, in certain cases, we apply a process of de-identification or pseudonymization to your data so that it is reasonably unlikely that you will be identified through the use of these data with available technology;

• Other information we may collect: information that does not specifically reveal your identity or is not directly related to an individual, such as information about browser and device; data on the use of the Store; and information collected through cookies, pixel tags, and other technologies.

We do not collect Sensitive Personal Data.

Section 5 - Sharing of Personal Data with Third Parties We may share your Personal Data:

• With the company(s) partner(s) that you select or choose to send your data, inquiries, questions, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and data hosting and storage service providers, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;

• With third parties, to help us manage the store;

• With third parties, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

Section 6 - International Data Transfers Personal Data and other types of information collected by us may be transferred or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.

Section 7 - Automated Collection of Personal Data When you visit the store, it may store or retrieve information in your browser, primarily in the form of cookies, which are text files containing small amounts of information. These information may be about you, your preferences, or your device and are mainly used so that the store functions as you expect. The information generally does not identify you directly, but it can offer a more personalized internet experience.

According to this Privacy Policy, we and our third-party service providers, with your consent, may collect your Personal Data in various ways, including, among others:

• Through the browser or device: some information is collected by most browsers or automatically through internet access devices, such as the type of computer, screen resolution, name and version of the operating system, device model and manufacturer, language, type and version of the internet browser you are using. We may use this information to ensure that the store functions properly.

• Use of cookies: information about your use of the store may be collected by third parties from cookies. Cookies are information stored directly on the computer you are using. Cookies allow the collection of information such as browser type, time spent on the store, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security protection, to facilitate navigation, display information more efficiently, and personalize your experience using the store, as well as for online tracking. We also collect statistical information about the use of the store to continuously improve our design and functionality, to understand how the store is used, and to assist you in addressing issues related to the store.

If you do not want your information to be collected through cookies, there is a simple procedure in most browsers that allows cookies to be automatically declined, or offers the option to accept or reject the transfer of a specific cookie (or cookies) from a particular site to your computer. However, this may cause inconveniences in the use of the store.

The settings you choose may affect your browsing experience and the functioning that requires the use of cookies. In this sense, we disclaim any responsibility for the consequences resulting from the limited functioning of the store caused by the disabling of cookies on your device (inability to set or read a cookie).

Use of pixel tags and other similar technologies: pixel tags (also known as web beacons and invisible GIFs) may be used to track actions of store users (including email recipients), measure the success of our marketing campaigns, and collect statistical data on the use of the store and response rates, and for other unspecified purposes. We may contract with behavioral advertising companies to obtain reports on store ads across the internet. For this, these companies use cookies, pixel tags, and other technologies to collect information about your use, or the use of other users, of our store and third-party websites. We are not responsible for pixel tags, cookies, and other similar technologies used by third parties.

Section 8 - Cookie Categories The cookies used in our store are in accordance with legal requirements and are classified into the following categories:

• Strictly Necessary: these cookies allow you to navigate the site and enjoy essential features securely. An example is security cookies, which authenticate users, protect their data, and prevent the creation of fraudulent logins.

• Performance: cookies in this category collect information in a coded and anonymous manner related to our virtual store, such as, for example, the number of visitors to a specific page, the origin of the visits to the site, and which pages are accessed by the user. All data collected are used only for eventual improvements to the site and to measure the effectiveness of our communication.

• Functionality: these cookies are used to remember user preference settings with the aim of improving their visit to our site, such as, for example, settings applied to the layout of the site or their responses to pop-ups for promotions and registrations—thus, it will not be necessary to ask repeatedly.

• Advertising: we use cookies with the aim of creating targeted campaigns and delivering ads according to your consumption profile in our virtual store.

Section 9 - User Rights At any time, you may request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate, or outdated data; (iv) anonymization, blocking or deletion of unnecessary, excessive data, or data processed in non-compliance with the provisions of the law; (v) portability of Personal Data to another service provider, provided that this does not affect our industrial and commercial secrets; (vi) deletion of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities to which your Personal Data have been shared; (viii) information about the possibility of not providing consent and about the consequences of refusal; and (ix) revocation of consent. Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity to ensure that the sharing of Personal Data is only made with its holder.

You should bear in mind that, in certain cases (for example, due to legal requirements), your request may not be immediately met, in addition to that we may not be able to meet it due to compliance with legal obligations.

Section 10 - Security of Personal Data We seek to adopt the technical and organizational measures provided by the Data Protection Laws suitable for the protection of Personal Data in our organization. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If you have reasons to believe that your interaction with us is no longer secure (for example, if you believe that the security of any of your accounts has been compromised), please notify us immediately.

Section 11 - Hypertext Links to Other Sites and Social Networks The Store may, from time to time, contain hypertext links that will redirect you to websites of the networks of our partners, advertisers, suppliers, etc. If you click on one of these links to any of these sites, remember that each site has its own privacy practices and that we are not responsible for these policies. Please review these policies before submitting any Personal Data to these sites.

We are not responsible for the policies and practices of collection, use, and disclosure (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless internet service provider, or device manufacturer, including all Personal Data that you disclose to other organizations through applications, related to such applications, or posted on our social media pages. We recommend that you inform yourself about the privacy policy and terms of use of each site visited or each service provider used.

Section 12 - Updates to This Privacy Policy If we modify our Privacy Policy, we will post the new text in the store, with the updated revision date. We may change this Privacy Policy at any time. In the event of a significant change in the terms of this Privacy Policy, we may inform you through the contact information we have in our database or through a notification in our store.

We remind you that we are committed to not processing your Personal Data in a manner that is incompatible with the purposes described above, except as otherwise required by law or court order.

Your use of the store after the changes means that you have accepted the revised Privacy Policies. If, after reading the revised version, you do not agree with its terms, please cease access to the store.

Section 13 - Data Controller If you wish to exercise any of the rights provided for, including withdrawing your consent, in this Privacy Policy and/or in the Data Protection Laws, or to resolve any doubts related to the Processing of your Personal Data, please contact us at lojaonline@gracomercio.com.br.

GRA TERMS OF USE

This Terms of Use policy is valid from March 2022. GRA, a private legal entity, describes through this document the rules of use of the site www.gracomercio.com.br and any other site, store, or app operated by the owner.

By browsing this website, we consider that you agree with the Terms of Use below.

If you do not agree with the terms of this agreement, we ask that you no longer use this website, nor register or send your personal data.

If we modify our Terms of Use, we will post the new text on this website, with the updated revision date. We may change this document at any time. In the event of a significant change in the terms of this agreement, we may inform you through the contact information we have in our database or through notifications.

The use of this website after the changes means that you have accepted the revised Terms of Use. If, after reading the revised version, you do not agree with its terms, please terminate your access.

Section 1 - User The use of this website automatically assigns you the status of User and implies full acceptance of all the guidelines and conditions included in these Terms.

Section 2 - Adhesion in Conjunction with the Privacy Policy The use of this website entails adherence to the present Terms of Use and the most updated version of GRA's Privacy Policy.

Section 3 - Conditions of Access In general, access to the GRA website is free of charge and does not require prior registration or registration.

However, to enjoy some features, the user may need to register, creating a user account with their own login and password for access.

It is the total responsibility of the user to provide only correct, authentic, valid, complete, and updated information, as well as not to disclose their login and password to third parties.

Parts of this website offer the user the option to post comments in certain areas. GRA does not consent to the publication of content that is discriminatory, offensive, or unlawful in nature, or that infringes copyright or any other third-party rights.

The publication of any content by the user of this website, including messages and comments, implies a non-exclusive, irrevocable, and irrevocable license, for its use, reproduction, and publication by GRA on its website, platforms, and internet applications, or even on other platforms, without any restriction or limitation.

Section 4 - Cookies Information about your use on this website may be collected from cookies. Cookies are information stored directly on the computer you are using. Cookies allow the collection of information such as browser type, time spent on the website, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security protection, to facilitate navigation, display information more efficiently, and personalize your experience using this website, as well as for online tracking. We also collect statistical information about the use of the website to continuously improve our design and functionality, to understand how the website is used, and to assist you in addressing relevant issues.

If you do not want your information to be collected through cookies, there is a simple procedure in most browsers that allows cookies to be automatically rejected, or offers the option to accept or reject the transfer of a specific cookie (or cookies) from a particular site to your computer. However, this may cause inconveniences in the use of the website.

The settings you choose may affect your browsing experience and the functioning that requires the use of cookies. In this sense, we disclaim any responsibility for the consequences resulting from the limited functioning of this website caused by the disabling of cookies on your device (inability to set or read a cookie).

Section 5 - Intellectual Property All elements of GRA are the intellectual property of the same or its licensors. These Terms or the use of the website do not grant you any license or right to use the intellectual property rights of GRA or third parties.

Section 6 - Links to Third-Party Websites This website may, from time to time, contain hypertext links that will redirect you to websites of the networks of our partners, advertisers, suppliers, etc. If you click on one of these links to any of these sites, remember that each site has its own privacy practices and that we are not responsible for these policies. Please review these policies before submitting any Personal Data to these sites.

We are not responsible for the policies and practices of collection, use, and disclosure (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless internet service provider, or device manufacturer, including all Personal Data that you disclose to other organizations through applications, related to such applications, or posted on our social media pages. We recommend that you inform yourself about the privacy policy and terms of use of each site visited or each service provider used.

Section 7 - Deadlines and Changes The operation of this website is for an indefinite period.

The website as a whole or in each of its sections may be terminated, suspended, or interrupted unilaterally by GRA at any time and without prior notice.

Section 8 - Personal Data During the use of this website, certain personal data will be collected and processed by GRA and/or by the Partners. The rules related to the processing of personal data by GRA are stipulated in the Privacy Policy.

Section 9 - Contact If you have any questions about the Terms of Use, please contact us by email at lojaonline@gracomercio.com.br.

GRA SHIPPING POLICY

The deadline for posting your order is up to 3 business days after payment approval (it may be sent earlier);

All orders are shipped via Correios, and the status can be checked at https://rastreamento.correios.com.br/app/index.php;

Pay close attention when filling out the delivery address! It is essential that it is registered correctly so that the delivery is carried out successfully. In case of errors in the delivery caused due to incorrect information, a new freight will be calculated, and the buyer must pay for the second shipment;

The delivery time varies according to your region. You can consult this information by entering the ZIP code on the product pages or in the shopping cart;

Deliveries may suffer delays if Correios determines a strike;

Some locations have delivery restrictions, and the object will be available at the nearest Correios agency to be picked up within 5 business days. If the object is not picked up, it will be returned to the sender. A new freight will be calculated, and the buyer must pay for the second shipment.

Contact us: If you have any questions about our shipping policy, please contact us by email at lojaonline@gracomercio.com.br.

GRA EXCHANGE AND RETURN POLICY

This exchange policy is valid from March 2022.

If you are not satisfied with the product or have regretted the purchase, you may request an exchange or return within 7 days from the date of receipt of the order at your address.

Conditions for making an exchange: If you wish to make an exchange, the product must be in perfect condition and without signs of use, that is, in the same conditions that you received it. In addition, it is essential that the item is in its original packaging.

How to request an exchange: Send an email to lojaonline@gracomercio.com.br, stating your full name, order number, and reason for the exchange. You will receive our contact with the necessary information to make the exchange.

Conditions for return due to regret: If you regret the purchase, you may also return your order within 7 days from the date of receipt of the order at your address.

How to request a return due to regret: Send an email to lojaonline@gracomercio.com.br, stating your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.

Products with manufacturing defects: According to Brazilian legislation, in the case of items with manufacturing defects, you have the right to request a return within 30 days from the date of receipt of the order at your address.

How to request a return of products with defects: Send an email to lojaonline@gracomercio.com.br, stating your full name, order number, and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.

How to return the products: In accordance with Consumer Rights, the costs of returning products due to the right of regret or items with manufacturing defects will be covered by our store through the reverse logistics process.

You will receive a postage authorization code by email after your request for exchange or return and must post the merchandise at a Correios agency. We do not cover the costs of packaging, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that preserves the parts during transport.

Address for returning products: Rua Acre 450, Ipiranga, Ribeirão Preto/SP

Contact us: If you have any questions about our exchange and return policy, please contact us at lojaonline@gracomercio.com.br.

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